Finance & Professional Services

Business Process Outsourcing Services: Market Size, Growth & Forecast to 2030

The Business Process Outsourcing Services market is valued at about $358 billion (2026) and is projected to grow at a 5.2% CAGR through 2030. The largest cost driver is Labor and employee benefits (65% of spend). North America leads demand at 45%.

Market size
$358.0 bn (2026)
CAGR to 2030
+5.2%
Buyer power
Favours buyers
Tracked suppliers
150
Projected market growth (index, 2026 = 100)
Base year 2026
Official data · Claight projectionForecast
Market size index, 2026 = 100, at the 5.2% CAGR.
Forecast
2026
2027
2028
2029
2030
2031
2026 base: 1002031 est: 129

Cost structure

Labor and employee benefits
65%
Technology infrastructure and software licenses
15%
Facilities and real estate
10%
Recruitment and continuous training
7%
SG&A and corporate overhead
3%

Regional demand split

North America demand
45%
Europe demand
30%
Asia Pacific demand
15%
Rest of world demand
10%

Key suppliers

AccentureTeleperformanceCognizantConcentrix CorporationTata Consultancy Services (TCS)WiproInfosys (Infosys BPM)Genpact
Read the full Business Process Outsourcing Services report →

Claight market analysis of proprietary and public data. Full report: /category-intelligence/business-process-outsourcing-services